What personal data we collect and why we collect it
If you register with us in order to post content or receive our newsletter, we will collect your email address. First name and last name are collected at your discretion. If you purchase products or services from Edward Neal MD, LLC, we will also collect billing address, phone number, and email address, and if applicable for shipping hard goods, your mailing address. We may also use your billing address or IP address received from your browser or device to determine your approximate location, and your shipping address will be used to create a label for shipping hard goods if necessary. Edward Neal MD, LLC does not collect your billing and shipping address for marketing purposes.
Edward Neal MD, LLC does not store your credit card number, and Edward Neal MD, LLC and its owners, employees, and contractors do not have access to your credit card information. Your data is transmitted to our payment gateway, Stripe, using encrypted means. While your credit card data is not accessible on Stripe to Edward Neal, MC, LLC and its owners, employees, and contractors, previously agreed on payment plans and subscriptions for products and services allow for you to be charged for the agreement amount.
If you make an arrangement to pay using other means such as PayPal, Edward Neal MD, LLC and its owners, employees, and contractors only have access to what information you share with us. You share your personal information at your own discretion.
What computer data we collect and why we collect it
Additionally, Edward Neal MD, LLC automatically collects certain non-personal computer or device-related information from visitors to the Website, including the operating system (e.g. Mac OS, iOS, Windows, Android), the visitor’s IP address, and the web browser (e.g. Safari, Firefox, Chrome) (collectively “Computer Information”) and potentially referring services such as a social media platform, hyperlink, or other internet location that referred visitors to our Website. We occasionally analyze this data to determine where our users are referred from.
Edward Neal MD, LLC does not collect your IP address for marketing purposes, however in the event of misuse of our Website or pending litigation or issue with law enforcement we reserve the right to access your IP address or location.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
How we use information we collect
The legal bases for the processing of Personal Information and Computer Information by Edward Neal MD, LLC include enforcement of our agreements, or fulfillment of our obligations under our agreements, including:
- Providing you with products and services that you have requested
- Payment, billing, account management and administrative matters
- To send transactional messages pursuant to a given user’s purchases and subscriptions (including invoices and expiration/renewal notices)
- Customer support
- Edward Neal MD, LLC’s legitimate business interests, including:
- Providing you with software and services that you have requested
- Identity verification and fraud prevention
- Analysis, troubleshooting and improvement of our website and services
- Customization of the website in accordance with stated user preferences
- Contacting you pursuant to your affirmative requests
- Sending you news, product announcements, special offers and other marketing communications, in compliance with applicable law
- Customer support
- To comply with applicable law, including:
- Responding to requests from law enforcement or governmental entities
- In connection with audits
- In connection with litigation
- To prevent fraud, security breaches, or piracy
Online Classroom. Edward Neal MD, LLC utilizes the Canvas learning management system from Instructure as its “Online Classroom”, which differs from this Website. Your email address, first name, and last name are collected for purposes of enrollment and course participation. Your IP address is regularly logged for purposes of course participation. Your profile image, biography, and other personal data may be collected at your discretion. Edward Neal MD, LLC will never share, sell, distribute, or otherwise broadcast your personal information collected in the “Online Classroom”.
Course Registration. When you register for online and live courses offered by Edward Neal, LLC, MD, your name, mailing address (or billing address), email address, professional credentials, and profile image are collected for purposes of enrollment. This information is required such that Edward Neal MD, LLC may verify your professional credentials in accordance with medical regulatory requirements. Phone number may be collected at your discretion, and you may choose to upload a profile image that does not disclose your identity.
Newsletters. You have the opportunity to provide your email address to Edward Neal MD, LLC in order to receive communications such as announcements of new products and services, updates to the Website, and special offers. These email communications are sent in accordance with applicable laws, and where your consent is required by law, we will obtain your permission before sending any such communication. Your consent may be withdrawn at any time. All such messages will feature unsubscribe links in the footer.
Edward Neal MD, LLC may feature third party advertisements on the Website, and occasionally include marketing communications on behalf of third parties in our newsletters. Third party advertisements and third party marketing may include events, workshops, speaking engagements, and products of colleagues, friends, students, and educational institutions that Edward Neal MD, LLC maintains a personal relationship with and pertain to the Chinese medicine community. Edward Neal MD, LLC will never share, sell, distribute, or otherwise broadcast your personal information to those third parties.
Contact Forms. When users contact Edward Neal MD, LLC using a form on the Website, name and email address are collected for the purposes of responding to inquiries. This personal data will never be used for marketing purposes, nor will Edward Neal MD, LLC ever share, sell, distribute, or otherwise broadcast your personal information entered on a contact form.
If you do not wish to receive cookies, or want to be notified when they are placed, you may set your web browser to do so if your browser so permits. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. You may consult your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.
Disclosure of Information. Edward Neal MD, LLC may store and disclose personal information as allowed or required by applicable law, including making disclosures that are necessary or advisable to (a) protect the rights, safety, or property of Edward Neal MD, LLC or others and (b) comply with legal processes or regulatory requirements. We may also transfer your information to any affiliated business, and in the event of a merger or acquisition or asset sale, your information may be disclosed to the acquiring entity. Without your express approval, however, Edward Neal MD, LLC will not sell or rent or otherwise commercially exploit your personal information, although we may collect and/or provide aggregate statistics about our Website, products, services, and users to other parties.
Disclosure of Information to Service Providers. Edward Neal MD, LLC uses several third party providers, listed below, to provide the Website (herein referred to as the “Provider”). Edward Neal MD, LLC may disclose information to these service providers in order to provide our Website and services to you. Our agreements with these service providers prohibit them from using the information. Edward Neal MD, LLC provides to them for any purpose other than providing the Website and the products and services featured therein, and require them to keep that information confidential. We encourage you to review the privacy polices and information collection practices of our service providers.
- WP Engine
- Google Analytics
Security. Keeping your information secure is of great concern to us. We exercise care in facilitating the transmission of information between your device or computer and our Website (or the third party servers that operate and store information for the Provider). Any personally identifiable information collected by the Provider is stored in operating environments that are not available to the public. While we have mechanisms in place to safeguard your personal information after we receive it, no transmission of data over the internet can be 100% secure.
California Privacy Rights and Do Not Track Notice. California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to email@example.com or write us at: Edward Neal MD, LLC, 4201 NE Couch Street, Portland, Oregon 97213.
Accessing, Updating, or Deleting User Content and Your Personal Information. You may access, update, or delete your personal information by contacting us at firstname.lastname@example.org or write to us at: Edward Neal MD, LLC, 4201 NE Couch Street, Portland, Oregon 97213. We will make every effort possible to resolve requests to correct inaccurate information except where the request is unreasonable, requires disproportionate technical effort or expense, jeopardizes the privacy of others, or would be impractical.
Revised: December 1, 2019
Edward Neal MD, LLC
4201 NE Couch Street
Portland, Oregon 97213